Customer care

Contact URYUS

For product questions, order support, returns, care or repair enquiries, contact our customer-care team.

Last updated: 22 August 2026
01

Email

Write to info@uryus.com. Please include your order number when contacting us about an existing order.

  • General and product enquiries
  • Order and delivery support
  • Returns and refunds
  • Care, warranty and repair requests
02

Response time

We aim to respond within two business days. During launches and public holidays, replies may take slightly longer.

03

Before sending a repair request

Include clear photographs of the product, the area concerned and your proof of purchase. This helps us assess the most useful next step.