Return eligibility
URYUS accepts returns of unused products in their original condition and packaging within the applicable return period shown with your order. Items must show no signs of wear, alteration or damage. Your statutory consumer rights remain unaffected.
Start a return
Email info@uryus.com with your order number, the item you wish to return and the reason. Wait for return instructions before sending the parcel so it can be identified and tracked correctly.
Return shipping
Return shipping costs and any exclusions are confirmed in the return instructions. Use a tracked service and retain proof of postage; URYUS cannot confirm receipt of an untracked parcel.
Inspection and refund
Once the return is received and inspected, eligible refunds are issued to the original payment method. Original delivery fees and expedited services may be non-refundable where permitted. Banks and payment providers may require additional processing time.
Incorrect or damaged items
Contact us promptly with photographs if an item arrives incorrect or damaged. We will assess the issue and arrange an appropriate remedy without limiting applicable legal rights.
